Twev1701.net

Ok, so here?s basically how I have been taking it up the ass for the past month. Let?s go back in time to the first week of April?.

I get a call from JP telling me that my site is down. I thought this funny since I was on it the night before. So, I try and pull up the site and I cannot get anything. ?No big deal?, I tell myself, ?the server must be down.? Well, then I went to check my email. A big ol? nothing there. ?Hmmm,? I thought. ?Now this is getting odd.? So, I do what I can at the moment, which is basically wait and try to be patient.

A week later, I?m crawling up a wall. Not only is my site down, but 2 other sites that I host for 2 other outside businesses, and all of their (and my) associated email accounts. The sites I can deal with, but the email was driving me nuts. I have had twev1701.com for almost 3 years now, and since I never plan on giving it up I basically used twev1701@twev1701.com (please don?t click!) as my permanent email address. Everything from all my online memberships, to my online utility and credit card payments, and even my Monster.com search agent, all went to these precious emails which I thought were mine forever. So I finally broke down?I called my host?s tech support.

Up until this moment, I had only dealt with their tech support 3 times in my life. Once was for an initial CGI problem when I first got my account, the second time was when I upgraded my account last year, and the third was a MySQL problem we had for the i/o Comics account. Every experience with them was speedy and professional. They responded to my emails within 24 hours and the problems were fixed within 48 hours. Since I had no email accounts to use, I had to call them.

I got a nice little greeting telling me that they had just upgraded their staff and that my call may be recorded for training purposes. ?Gee,? I thought, ?if they added more techs they must be doing really good!? Wrong answer there Sparky.

I get a man by the name of Abdul-Mujibur-Mohamaud-Akbar-Salim Kinlahos. But, he insisted his name was ?Mike?. Through is non-existent English, we asked what my problem was. I told him my site was down. He looked into my account and told me that there seemed to be a problem with the domain name and that it looks like it should be fixed in 24-72 hours. Sounds fair enough, after all, he is a tech.

So, I let it go 4 days and still no site. Keep in mind we?re almost 2 weeks with no site and email at this point. So I call back. This time I get ?Mike?s? cousin ?Dave?, who sounds remarkably like ?Mike?. I close my eyes, send myself into a Zen-like state, and attempt to decode his broken English. I once again tell him my problem and he tells me that everything will be fine in 24-72 hours. ?This has got to be ?Mike?,? I tell myself. So, I inform ?Dave? that this is not my first call and that I was told that last time. He then looks closer at my account and informs me that the site isn?t working because the domain name has expired. I tell him that?s impossible since I have already paid for the year in advance back in January. He looks into my account and tells me that there is nothing he can do. I ask him to look a little harder since I most certainly paid my $120 for my year of hosting and domain name. He looks a little deeper and tells me that for some reason there are 2 accounts instead of one. One for my hosting and one for my domain name. The hosting was paid for but the domain was not. At this point I am more confused then mad. I ask him why there are 2 accounts and he does not know. He does tell me that he will look into the problem and that he will set this issue as a ?High Priority?. Once again, he tell me to give them a couple of days and everything should be fine.

We now enter week number 3. At this point I am fuming. While of JP?s house one night, he tells me that the host screwed him over as well by charging him for an account he had closed out a year ago and closing our comic account. This really gets my blood boiling. At this point I have had enough waiting around?I wasn?t some answers. I call from his house and commit myself to finding a damn answer to all of this. So I get on the phone and the person I am talking to sucks at English so bad I I never even understood what his name was. I tell him the situation, and he looks into it once more. He then come back and tell me that the domain has expired and that there?s nothing he can do. I tell him that I have already paid for that and that he is wrong. He then tells me that I am wrong and that he can get the domain back for me for $189. Ok?this is where I really start to get pissed off. So, I pretty much let him have it. And then he starts yelling back at me telling me that there is nothing he can do and that I just have to live with it. This is where I lost it and asked for his supervisor. He then tells me that there?s nothing his supervisor can do for me and that?s where I have about had it. I demand to speak to his supervisor and he puts me on hold.

This time we get ?Brian?. ?Brian?s? English is a little better?I?d have to say along the line of Apu from The Simpsons. I explain the situation again (getting sick of the story at this point) and he looks into the situation. This time however, I finally get some answers. Apparently when I upgraded my account last year they closed out my hosting account to poen up a new one with the new plan but kept my domain name on the old account. But, when they made the new account they transferred all of my billing information over to the new account and thus left the old account that was to take care of the domain name with no billing or contact information at all. Thus, when I paid for my year in January, the domain was never paid for. However, he tells me that I can?t automatically renew the domain since it has been over 30 days since it has expired and that I will have to wait until April 23rd for it to be released back to the public to re-register. Ok, this sucks but at this point it was only 2 days away. I thank him for his time, and for the first time in a month, feel like I have actually gotten some answers. So, I registered the damain name on the 23rd and waited.

We are now on April 30th and still no website. I call once more, hoping not to take a life this time. I get someone who actually sounds semi-American and sounds like his has a shred of intelligence. I once again explain everything and then he asks me if I got a confirmation email that the domain went through. I tell him no, but my credit card was charged. He looks into it and tell me that that domain is currently unavailable. I start to get hot under the collar again. I ask him what he means and he tell me that the domain is over 30 past its expiration date and that it won?t be available for 65 days from its expiration date. I get mad and tell him that I was told the 23rd by his supervisor. He tells me his supervisor was wrong and that it won?t be available for a few more weeks. I then ask him why I was charged for it and he tells me that their system charges first, then tried to get the domain, and then if it can?t register it after a week of trying, it credits the card back. Great system there guys! I thank him for his time and get off the phone, once again fuming with frustration.

So, to bring this big, bad ugly story to a close, I got sick and tired of waiting around and registered twev1701.net yesterday and once twev1701.com becomes available once again, I?ll just piggyback the 2 domains onto this site.

Now you understand what I have been going through. Needless to say I WILL be changing my webhost once the year is out. This is bullshit.

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